Job Description

POSITION SPECIFICS

Penn State Information Technology is seeking a highly motivated, innovative, customer service-focused, Health Informatics Specialist with strong analytical and communication skills, an interest in healthcare technology, and some familiarity with healthcare or medical environments. The successful candidate will focus solely on supporting University Health Services (UHS) and responsible for application support of the electronic health record (EHR) and bridge the gap between healthcare and information technology. This role will impact students by understanding and supporting ongoing changes in (UHS) clinical and business processes related to the EHR to improve patient care quality, ensure regulatory compliance, and streamline medical workflows while working closely with stakeholders at various levels.

• Strong analytical and problem-solving skills.
• Ability to understand business processes and translate user needs into clear requirements.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong attention to detail and organizational skills.
• Ability to troubleshoot problems methodically and work through issues with users and technical teams.
• Ability and willingness to learn new applications, technologies, and healthcare workflows.
• Ability to manage multiple assignments and priorities in a collaborative environment.
• Strong customer service and relationship-building skills.
• An interest in healthcare information technology and improving technology-supported business processes.

QUALIFICATIONS

Degree in health informatics, information technology, nursing, or health information management preferred. Familiarity with healthcare technology, EHR systems, clinical applications, or healthcare/medical environments is preferred. Strong analytical and problem-solving skills, including the ability to troubleshoot application issues and identify process improvements. Strong communication and customer service skills with the ability to learn new systems and work effectively with technical and non-technical stakeholders.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None

LOCATION

This position follows a hybrid work model with some remote work flexibility. An on-site presence at the University Park campus may be required at times to support specific responsibilities, projects, meetings, or organizational priorities. Questions related to flexible work arrangements should be directed to the hiring manager during the interview process.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00. Salary Structure - Information on Penn State's salary structure

• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.
• For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.

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